Do we lose orders when the internet drops?
No. An order taken without a connection is kept on the device and sent when the line is back, exactly once, in the order it happened. Nobody types anything twice.
What waits for the line on the cloud plans?
Each device works on its own until the internet is back, so new tickets reach the kitchen screens and printers then, and so do changes made on other devices. Manager approvals, switching staff by PIN and menu edits wait too. If your kitchen runs on screens and your internet is unreliable, a box in your venue keeps all of that going.
How long can we run without internet?
With a box, as long as you like: the Offline plan never connects at all. On our cloud, each device keeps working until the line returns.
Can we move from the cloud to a box later?
Yes. It's the same software, and your orders, menu and staff move with you. Running TableDesk on a box.